From Documents open Microsoft User Data.Follow the below mentioned steps to fix this issue: If the Outlook starts without any issue then the problem is in the database. If you move this Identity folder to any other place then it will automatically create the new folder. Step 3: Verify the Outlook Identity Identity Folder is the folder where Outlook database is stored. If it is solved it’s good, if not then follow the below mentioned method. It avoids Outlook from sending and receiving the email.
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